Privacy statement and cookie statement

Our mission
At Kasteel Engelenburg BV we attach great importance to protecting your privacy and your personal information. It is our mission to constantly exceed the expectations of our guests with regard to the products and services we provide to our business and leisure travelers. We strive to create an experience that meets the wishes of our guests by making responsible use of the information you entrust to us. We respect your privacy and respect the principles of applicable data protection and privacy laws throughout the world.
We have provided this privacy policy to explain how we collect information, how we use this information, how the use of this information can contribute to your experience on our websites and during your communication with us, with whom and for what purposes we share information and the choices you can make about our use of the information. We also describe the measures we take to protect the security of your information and how you can contact us about our privacy policy.

Every time you visit our website, our web server automatically recognizes your IP address of your computer and the time of retrieval and data that your browser sends. This data is used for analyzes of visitor and click behavior on the website. Castle Engelenburg uses this information to improve the functioning of the website. This data is anonymised as much as possible and is not provided to third parties. When you visit our website, we save your e-mail address if you communicate it to us.

Reason to collect
We attach great importance to providing you with information about the collection and use of personal data provided by you or obtained from you during the use of our websites, products and services. It is our standard practice to only request your data when we need it. The main purpose for collecting your personal information is to enable us to provide you with the requested services, such as processing a transaction. In addition, information can be collected for the following purposes:
• fulfilling reservation or information requests;
• buying products or services;
• respond to our communication (eg surveys, promotional offers or reservation confirmations);
• provide in your personal preferences;
• comply with requests for services or recommendations that we offer;
• collaborate with external sources with your permission, including processing information that you make available through social networks and other websites, so that we can better understand your interests and serve you better;
• using our apps on your electronic devices;
• updating your contact information, such as your address; or contact data
• facilitate the forwarding of e-mails to friends at your request

Types of information that we collect
We collect information about our hotel guests and visitors to our websites so that we can offer an experience that meets the needs of our guests and visitors. In order to meet the above-mentioned purposes, we may collect personal information or information about you with which you can be directly or indirectly identified. Such personal information includes your name, home, work and e-mail address, telephone number, mobile phone number, fax number, credit card details, date of birth, gender and information about your lifestyle, such as room preferences, recreational activities, names and ages of children, along with other information needed to meet special requests (eg information about your health that requires special accommodation).
When you visit our websites, we may also collect login data for the Internet and details of behavior patterns of visitors that we process only in a way that you (or someone else) is not identified. If we use your data in this way, we will not try to identify you or to obtain information on an individual level. If we want to identify you, we will make it clear when we collect the information and explain to you what we intend to do with it.

What happens to your personal information?
This information is used:
- to have you make reservation requests quickly, easily, safely and 24 hours / 7 days a week.
- to contact you later for information and marketing purposes (this only happens if you have expressly given permission in advance).
- to make you announcements regarding your possible reservations.
The information is only used internally and is not passed on to other organizations for commercial purposes.

Access to personal information
Upon request, we grant visitors to our site access to all information that we keep of them. If you wish to access this information, please contact us at the address below. Upon request, we offer visitors to our site the opportunity to correct any inaccurate information that we maintain about them. If you wish to improve your personal details, please contact us at the address below.

Facebook, instagram, youtube and Twitter (social media)
The website contains buttons for promoting or sharing pages on social networks. These buttons are realized by code that is supplied by the social media itself. This code places, among other things, a cookie. Please read the privacy statement on this social media (which can change regularly) to see what they do with your personal data that they process with this code. This also applies to other social media channels.

We offer a newsletter with which we want to inform interested parties about news about Kasteel Engelenburg, our services and related matters. Your e-mail address will only be added to the list of subscribers with your explicit permission. Each newsletter contains a link with which you can unsubscribe. The subscriber file of the newsletter is not provided to third parties.

About contact by letter
If you give us your postal address via the web, you can receive periodic mailings from us, with information about products and services. If you do not wish to receive such mailings, please contact us at the address below. and the use of cookies
On this site we use cookies (a cookie is a small file that is sent by an Internet server and installs itself on the hard drive of your computer.) This file keeps track of the visited Internet site and contains a number of details about this visit).
We try to offer our visitors an advanced and user-friendly website that automatically adapts to their needs and wishes. To achieve this, our website uses the following types of cookies:

Technical cookies:
We use technical cookies to show you our website, to keep the website functioning correctly, to create your user account, to let you log in and to manage your reservations. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies:
We also use functional cookies to remember your personal preferences and to help you use the website effectively and efficiently, for example remembering your preferred language and currency, your search history and the accommodations you have previously viewed. These functional cookies are not strictly necessary for the website to function properly, but they add functionality and improve your user experience.

Analytical cookies:
We use these cookies to gain insight into how our visitors use the website, to find out what works and what does not, to optimize and improve the website and to ensure that we are still interesting and relevant. The information we collect is which web pages you have visited, which forwarding or exit pages you have visited and left, which platform type you used, your date and time format, and details such as the number of clicks you make on a particular page, your mouse movements and scrolling gestures, the keywords you use and the text you type while using our website.

Communication with the different hotels

To make offers that may interest you, we are in contact with all Qlhotels worldwide. They have received permission from us to post information on our web page. If you visit our site and click on the QLhotels information page, QLhotels may collect information on the Internet, such as your domain name and your IP address.

Data transfer and security
If we transfer or receive your data on our website, we always use the encryption technologies that are recognized as accepted standards within the IT sector.If we receive or transfer certain critical information, such as financial information or health information, we use a secure environment.
We have implemented the necessary security measures to prevent the loss, unauthorized use or modification of information that we receive on our site.

Despite the care and attention paid to the management of this website, it is possible that the site contains incorrect information. Castle Engelenburg and Aro Digital Strategy can not be held responsible for technical or editorial errors that occur in this website, nor for any consequential damage resulting from the use or the temporary unavailability of this website or the links to the websites of third parties. .

How do you contact us regarding our privacy policy?

If you wish to comment on our privacy policy, please contact us:

By letter: Rozengracht 3, 7201 JL Zutphen

By email:

About contact by e-mail
If you do not wish to receive e-mails from our company in the future, please contact us at the above address. We work entirely according to the Privacy legislation;

Our company can use the consumer information for new purposes that are not yet provided for in our privacy policy. In that case, we will contact you before using your details for these new purposes, to inform you of the changes to our regulations for the protection of personal data and to give you the opportunity to refuse your participation.

If you believe that our site is not in accordance with our privacy policy, please contact our company at the above address.